30-Day Money Back Guarantee!
Anjolee upholds the highest standard of quality for each of our products. We guarantee that the quality of all our merchandise will meet or exceed expectations. Every effort is made to ensure your merchandise is shipped in perfect condition. If for any reason you are not completely satisfied with your purchase, you may return any item in its original condition within 30 days of receipt and we will gladly provide a refund, replacement, or an exchange. All customized orders can be returned for full refund within 30 days of receipt.
To return or exchange an item, please follow these instructions:
| 1 | Contact Customer Service at Toll Free 877-ANJOLEE (265-6533) to obtain a Return Authorization number. Our jewelry consultants are available to speak with you Monday through Friday from 7:30 AM to 5:00 PM PST. Packages without a Return Authorization number will not be accepted for refund.
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| 2 | Secure your item(s) and all original packing materials, including a copy of your customer receipt and diamond certificate if applicable, in a plainly wrapped cardboad box. Please write the Return Authorization number on your packing slip for our reference.
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| 3 | Please insure the return for the total value of the contents, and request a return receipt for confirmation that your shipment has reached Anjolee. The US Postal Service – Registered Mail™ service can insure merchandise up to $25,000. If you wish to use FedEx® or UPS®, please contact these companies directly and inquire about their shipping and insurance rates.
Address the Package to:
Anjolee Returns
2371 Fenton St.
Chula Vista, CA 91914 |
Size or Length Adjustments After Purchase
Anjolee is the original manufacturer of all products shown on Anjolee.com. Making size or length adjustments is possible for all jewelry products and we’ll be happy to do this for you. Contact us if you like to schedule a complementary length/size adjustment to any order.
Bracelet / Necklaces Length Adjustments - If you need to make length adjustments such as adding or removing links, we will apply the necessary charge (for additional links) or refund (for links removed). You will need to speak with an Anjolee representative in order to arrange for a payment of any additional links and/or stones.
Ring Size Adjustments – If the ring you purchased from us is either too small or too big, you may send it back to us for adjustment. We will make the necessary adjustments and send the ring back to you – free of charge.
Pendant Chain Adjustments – Anjolee offers 3 chain sizes: 16, 17, and 18 inch lengths. If you need to change your pendant’s chain length, you may send us just the chain or the chain with the pendant still attached. We will adjust the length and send the chain back to you – free of charge.
Exchanging Items
If you prefer to exchange your item for another Anjolee product, please contact us to arrange for the exchange. After speaking with an Anjolee representative, you can place a new order on the website and send back the original order. You will be credited back a full refund as soon as the returned item is received at Anjolee.
Returning Multiple Items
If you order and return more than one item, you will be charged a 15% restocking fee on each additional item. There is no restocking fee on the first item ordered and we will issue a full refund on that item. The restocking fee applies only on each additional item in case of ordering multiple items, in either one or more transactions/orders. Once your return order is received at Anjolee, we will inspect the item(s) to ensure it is in the original condition. Once approved, we will issue your refund minus the restocking fee to the original form of payment used at time of order (credit card, PayPal, or Wire Transfer).
How long does it take to receive a credit for a returned item?
After we receive the returned item, it takes between 1 and 5 days to complete the return process. A refund or customer credit (for exchanges) will be issued within 1 to 5 business days. All refunds will be issued in the original form of payment. Please allow one monthly billing cycle for the credit to appear on your credit card statement.
The item MUST be received at Anjolee WITHIN THIRTY(30) DAYS from the date of receipt of the order from Anjolee. Any items received after (thirty) 30 days from the shipment date will not be accepted for refund. Each item must be returned in the same condition as it was sent, unworn and undamaged. Items that have been worn and damaged due to client negligence cannot be returned.
Our laboratory will inspect and verify the condition of the item once we receive the return. The original Anjolee security tag must still be on the item in order for refunds to be processed. Anjolee will refund the full cost of the returned item. If an order shipped is defective, Anjolee will also reimburse you for the shipping charges that apply to send the order back to us.
Returning an item that was purchased with an I.G.I Certificate:
Anjolee issues a free Certificate of Authenticity for each diamond jewelry order. Anjolee allows you to add to your order and purchase a third party certificate from the International Gemological Institute (I.G.I). Purchasing a third party I.G.I jewelry certificate is an optional feature. The exact cost of the certificate is shown while customizing each product, on the shopping cart, and on your invoice. Note that Anjolee does not refund the cost of the certificate in case of a return.
* Anjolee will not be responsible for loss or damage of return shipments.
If you have any questions about our exchange, adjustment, and return policies, please contact a Customer Service Representative at (877) 265-6533 or email service@anjolee.com.