Customer Service

Customer Service

Contact Us | Payment Options | Taxes | Shipping Information | Frequently Asked Questions

Anjolee welcomes questions and feedback from our customers. If you need an immediate answer, you may check our Frequently Asked Questions page. Please contact our non-commissioned jewelry consultants using any of the methods below:


CONTACT US

Email: If you need to email customer service, you may contact us at service@anjolee.com.All emails are usually responded to within 24 hours.

Phone: You may reach us by phone, by calling our toll free number 877-ANJOLEE (265-6533).Our knowledgeable jewelry professionals are available to speak with you Monday through Friday from 9:30 AM to 7:30 PM EST. We welcome any questions you may have. Please feel free to ask one of our representatives for product details and/or recommendations.

Online Chat: The fastest way to get customer service is by chatting with an Anjolee representative online. Simply click the Start Chat button to engage a representative Monday through Friday from 9:30 AM to 7:30 PM EST. Weekend hours vary so if our online representative is not available, use the email feature within the Live Chat box and we will respond within 24 hours.

Letter: If you wish to send us a letter, please mail it to the following address:
ANJOLEE
2371 FENTON ST
CHULA VISTA, CA 91914


PAYMENT OPTIONS

For your convenience, we accept the following payment methods:

Credit Cards: We accept American Express, Visa, MasterCard, and Discover card. We verify all credit card payments with a courtesy phone call within 2 business days of your order. A debit card is treated differently than a credit card by your bank. Although a debit card may appear much like a credit card in that it may display a credit card company logo, like Visa or MasterCard, there are important differences from a credit card. A charge to your debit card uses funds directly from your bank account. The biggest difference is that your bank may institute a daily charge limit on your debit card. If the price of your order exceeds a daily limit set on your debit card we will notify you, as this will prohibit us from processing your order.

PayPal: Use your personal PayPal account to pay for your order. After you add your product to the shopping cart, you will see an option to pay with PayPal. Selecting that option will direct you to PayPal's website where you will need to login and complete the purchase. You will then be redirected to Anjolee's order confirmation page. Anjolee requires that all PayPal orders must be verified through PayPal's system. To fulfill this, you must have a credit card on file with PayPal. If you have any further questions about verifying your account with PayPal please contact them directly.

Bill Me Later: Do you want to buy now and pay later? Now you can choose Bill Me Later to fund your PayPal purchases and have flexibility when you pay your bill. Anjolee partnered with Bill Me Later to offer the payment option similar to a layaway plan. Simply select PayPal as your payment choice on Anjolee. Once logged on to your PayPal account, choose the Bill Me Later option. For complete terms of Bill Me Later, please Click here.

Bank Wire: Anjolee offers you the opportunity to pay via bank wire transfer and receive an additional 1.5% discount. When adding your product to the shopping cart, select the Bank Wire option and follow the instructions. After you place the order, we will contact you via email or phone and provide you with our bank account information and wire instruction. Once we receive the funds for your order, we will start manufacturing and ship it to you within 4 business days.



TAXES

Anjolee is incorporated in the state of California and is required to collect State tax only on orders shipped to addresses in California. If your order is shipped to any other state, sales tax will not apply. California State tax rates are calculated based on the shipping address and will vary depending on the zip code. In order to know your exact tax rate and amount, you will need to add your product(s) to the shopping cart and complete the billing and shipping information. You will be able to review the tax dollar amount and rate before you make the purchase.


Customer Information Verification

Anjolee verifies all orders before shipping as a courtesy protection of our users and to prevent stolen credit cards from being used. An Anjolee representative will call you to verify the phone number is valid and ensure you are the rightful owner of the credit card entered. If the phone number you provided at time of order does not match what the credit card company has on file for you, we will call you to obtain the correct number. If we cannot reach you or we find the number is not valid, your order may be temporarily placed on hold. We will typically call you during normal business hours. If we cannot get through to you on the phone, you may receive an email requesting a valid phone number and time when you can be reached.

If you ever have any concerns about the validity of this request you can contact service@anjolee.com.



SHIPPING INFORMATION

Since we manufacture all jewelry items based on your specifications, we require 3 business days for manufacturing. Once your order is ready, you will receive an email with the tracking number of the package.

Anjolee is proud to offer free overnight shipping on all orders within the United States.

Insurance:
All orders placed on Anjolee are shipped fully insured. Customers are not liable for the value of the package until it is delivered.

For your protection, Anjolee always

  • Insures and registers all items for their full value.

  • Uses UPS or FedEx to ensure safe delivery of your order.

  • Requires that all deliveries be made to a physical business or home address.
    Anjolee does not ship to P.O. Box addresses.

  • Requires an adult signature upon delivery.

  • Sends the UPS or FedEx tracking information to the email address you provided at the time of your order, once the item has been shipped, so you can track when your package will arrive.


Anjolee International Shipping:

Anjolee is proud to offer shipping to many international destinations around the world. However, due to shipping carrier and insurance restrictions, we cannot ship to all countries. In the event that we are unable to ship to your country, we will inform you immediately. Approved International orders enjoy the same product selection, pricing and styles as well as Anjolee's30-Day Returns Policy.

The fee for International Priority shipping is a flat rate of $150.00. We can accept PayPal or Bank Transfer payments only for all International Orders. Please note that Anjolee does not accept foreign credit cards (issued outside of the United States and Canada). If you place an order through PayPal for an International order, you will receive a separate request through PayPal for the $150 shipping fee. Anjolee will not ship any International orders until this fee has been paid.

Duties and Taxes: For International Orders (shipped outside of the United States), it is important to note that the customer is responsible for any customs tax or duties which may or may not apply depending on the country. The customer must pay any additional charges for customs clearance, if applicable. Anjolee has no control over customs fees and therefore cannot provide an estimate of their cost. Furthermore, since customs policies vary from country to country; it is best that you contact your country's customs office in order to be fully informed.

Anjolee reserves the right to refuse any international order per our discretion. If you have any questions about our International Shipping policies, please contact an Anjolee representative at
service@anjolee.com.


Comparison Buying:

Comparison buying refers to the act of buying multiple items, keeping the item you like best, and then returning the remainder. This causes undue restocking and inventory overhead and can be very costly. In an effort to keep our prices low, Anjolee discourages comparison buying. For questions about any of our products, including diamond and setting quality, please call our Anjolee Product Specialists at (877) 265-6533 and we will gladly assist you with your inquiry.


Alternative Shipping Addresses:

We understand that jewelry is often given as a gift or for a special occasions, so we are extremely flexible in order to make sure we keep this a wonderful surprise. We can ship your order to an alternate address such as your workplace in order to maintain this surprise. Simply enter an alternative SHIP TO address in the shopping cart portion of the checkout process..