Customer Service

Customer Service

Contact Us | Payment Options | Taxes | Shipping Information | Frequently Asked Questions

Anjolee welcomes questions and feedback from our customers. If you need an immediate answer, you may check our Frequently Asked Questions page. Please contact our non-commissioned jewelry consultants using any of the methods below:


CONTACT US


Email: Send your message to service@anjolee.com. All questions will be answered within one business day.

 
Phone: Please call our toll free number 877-ANJOLEE (265-6533). Our knowledgeable jewelry professionals are available to speak with you Monday through Friday from 8:00 AM to 5:00 PM PST.

 
Online Chat: Get fast answers to your questions. Simply click the Live Chat button to speak with a representative Monday through Friday from 8:00 AM to 5:00 PM PST. Outside of business hours, contact us via the email feature within the Live Chat box and we will respond within one business day.


PAYMENT OPTIONS

For your convenience, we accept the following payment methods:

Credit Cards: Anjolee accepts American Express, Visa, MasterCard, and Discover cards. You may place your order online using our secure server or over the phone with one of our customer service representatives. Purchases made with credit cards will only be shipped to the address on file, however, exceptions will be made in certain circumstances and extra security checks may be required.

PayPal: You may use your PayPal account to pay for your order. When you choose the option at the shopping cart page, you will be directed to PayPal's website, where you will need to login to complete the purchase. You will then be redirected to Anjolee's order confirmation page to complete the checkout. Anjolee requires that all orders paid for using PayPal are verified directly through PayPal. If you have questions please contact PayPal directly.

Bill Me Later: Do you want to buy now and pay later, similar to a layaway plan? Choose Bill Me Later at checkout to fund your PayPal purchases and have flexibility when you pay your bill. Simply select PayPal as your payment choice on Anjolee. You will be directed to the PayPal website, where you will need to login to your PayPal account. Once you are logged in, choose the Bill Me Later option. For complete terms of Bill Me Later, please Click here.

Bank Wire: Anjolee offers you the opportunity to pay via bank wire transfer and receive an additional 1.5% discount on your order. When adding your product to the shopping cart, select the Bank Wire option and follow the instructions. After you place the order, we will email you instructions to complete the wire transfer. Please note it takes between 2-4 business days to process bank wire transfers, therefore please add extra time for the expected shipping date. Once the transfer has been cleared, we will start manufacturing and ship your order within 4 business days.


TAXES

Anjolee is incorporated in the state of California and is required to collect State tax only on orders shipped to addresses in California. If your order is shipped to any other state, sales tax will not apply. California State tax rates are calculated based on the shipping address and will vary depending on the zip code. In order to know your exact tax rate and amount, you will need to add your product(s) to the shopping cart and complete the billing and shipping information. You will be able to review the tax dollar amount and rate before you make the purchase.


SHIPPING INFORMATION

Since we manufacture all jewelry items based on your specifications, we require 4 business days for manufacturing. Once your order is ready, you will receive an email with the tracking number for the package.

Anjolee is proud to offer free overnight shipping on all orders within the United States.

Insurance: All orders placed on Anjolee are shipped fully insured. Customers are not liable for the value of the package until it is delivered.

For your protection, Anjolee always:

  • Insures and registers all items for their full purchase value.
  • Uses UPS or FedEx to ensure safe delivery of your order.
  • Requires that all deliveries be made to a physical business or home address. Anjolee does not ship to P.O. Box addresses.
  • Requires an adult signature upon delivery.


Anjolee International Shipping:

Anjolee is proud to offer shipping to many international destinations around the world. However, due to shipping carrier and insurance restrictions, we cannot ship to all countries. In the event that we are unable to ship to your country, we will inform you immediately. Approved International orders enjoy the same product selection and Anjolee's 30-Day Returns Policy.

The fee for International Priority shipping is a flat rate of $150.00. We only accept PayPal or Bank Wire payments for international orders, outside of Canada and the United States. Please note that Anjolee does not accept foreign credit cards (issued outside of the United States and Canada). If you place an order through PayPal for an International order, you will receive a separate request through PayPal for the $150 shipping fee. Anjolee will not ship any International orders until this fee has been paid.

Duties and Taxes: For International Orders (shipped outside of the United States), it is important to note that the customer is responsible for any customs tax or duties which may or may not apply depending on the country. The customer must pay any additional charges for customs clearance, if applicable. Anjolee has no control over customs fees and therefore cannot provide an estimate of their cost. Furthermore, since customs policies vary from country to country; it is best that you contact your country's customs office in order to be fully informed.

Anjolee reserves the right to refuse any international order. If you have any questions about our International Shipping policies, please contact an Anjolee service representative at
service@anjolee.com.


Comparison Buying:

Comparison buying refers to the act of buying multiple items, keeping the item you like best, and then returning the remainder. This causes undue restocking and inventory overhead and can be very costly. In an effort to keep our prices low, Anjolee discourages comparison buying. For questions about any of our products, including diamond and setting quality, please contact us.