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Frequently Asked Questions

Frequently Asked Questions

About Anjolee | Anjolee Policies | Jewelry Related & Expert Advice | Customer Service | 30-Day Returns


ABOUT ANJOLEE

Why buy from Anjolee?

Anjolee is one of the largest diamond jewelry manufacturer in the United States - All jewelry items
on the website are manufactured by Anjolee, which gives us the ability to provide our customers the best
customer service and fast delivery. We produce only high end diamond jewelry and have a great selection
of diamond bracelets, earrings, necklaces, rings, and bridal jewelry.

Best Prices - Our customers have the opportunity to buy directly from Anjolee with prices below retail.
We work on low margins in order to give our customers the best value for their order while maintaining
the highest quality standards in the jewelry industry.

Innovative Jewelry Customization Process – Anjolee is the only jewelry website with
a unique customization system which gives you the ability to custom-build all of our jewelry designs
based on taste and budget. We offer 7 types of metal, various total carat weights, diamond quality
and size, for each jewelry item on our website.

Highest Quality Jewelry Products - Buying from Anjolee ensures you get the best value possible.
We employ the highest quality of manufacturing standards in the industry at manufacturer direct pricing.
Many of our products are exclusive designs that can only be found at Anjolee.


High Resolution Images and 360 Rotation View – Anjolee offers high resolution pictures and 360
degree views of all jewelry items on the website. View each jewelry item in white or yellow gold and
click the 360 rotation button to see the item in extreme detail. That provides our customers the ability
to examine each jewelry item very carefully before making a purchase.


What reassurances do I have buying from Anjolee?

Anjolee has been the leader in Jewelry Manufacturing for over 35 years, so our attention to details,
craftsmanship and expertise is of the highest quality. A local jeweler will not have as many options to
choose from. Because all of our jewelry items are customizable by metal type, diamond quality and size
or length, we are able to deliver an amazing product- just the way you need it.

Anjolee has an A+ rating from the Better Business Bureau, an Excellent rating from STELLAService and
wonderful reviews from actual customers. Please read what some of our customer's have said about their
experience at Anjolee by visiting our
testimonials section here.


Are Anjolee diamonds authentic?

Anjolee guarantees all of our diamonds are real, natural and untreated. The Anjolee Diamond™ is a quality
standard that distinguishes our company in terms of excellence, perfection, expertise, and assurance.
Anjolee provides a rare opportunity to get a great combination of high quality and affordable pricing on
the internet. For more information on the diamond quality standards we abide by, please
click here.


Why are there significant savings when buying from Anjolee?

Anjolee is the manufacturer of all items on Anjolee and sells directly to consumers. Since we
are the manufacturer, our customers do not pay the extra premium wholesalers and retailers charge.
This means there is no middle-man markup between Anjolee and its customers. We have kept our
costs down in an effort to pass this money saving benefit to our customers. Anjolee does not carry
any inventory since we make each jewelry item at the time it is ordered, one at a time. This enables
us to offer a really good value to our customer's, in addition to being able to customize each jewelry
item and have it made for you just the way you want it. Take advantage of this great opportunity to
buy high quality jewelry at a fraction of the cost.



ANJOLEE POLICIES

Do you offer a return policy?

Anjolee offers a 30 day, full refund policy. You will receive a full refund on all orders if you are
unsatisfied with the order for any reason. The timeframe of 30 days begins with the date the
customer receives the order from Anjolee, not the shipping date. For full instructions on how
to return an item to Anjolee, please
click here.


Does Anjolee offer free shipping?

Anjolee is proud to offer FREE FedEx shipping on all orders within the United States and Canada.

  • FREE FedEx Priority Overnight – All order values over $500.
  • Free FedEx 2nd Day Air - All order values under $500.

For your protection, Anjolee always:

  • Insures and registers all items for their full value.
  • Uses FedEx to ensure safe delivery of your order.
  • Requires that all deliveries must be made to a physical business or home address only.
    *Anjolee does not ship to P.O. Box addresses.
  • Requires an adult to sign for the package.
  • Sends the FedEx tracking information to the email address you provided at the time of
    your order, once the item has been shipped, so you can track when your package will arrive.
  • Signature Requirements: We require a signature for delivery regardless of any waivers you
    have from FedEx®. These requirements are for our customers' protection. If you would like to
    arrange delivery to a FedEx® location, call one of our customer service agents at 877-265-6533
    prior to receiving your shipping confirmation email. Please have your order number available
    when you call.

Insurance: All orders placed on Anjolee are sent fully insured.

* Please note that we cannot ship to P.O. Boxes.


For more information regarding out shipping policy please click here.


Will I be charged for sales tax on my order?

Sales tax is only collected on orders delivered to addresses within the state of California.
If your package is shipped to another state, no sales tax will apply to your order.


How long does it take to receive my order?

The production time for all jewelry items on our site averages 3 business days. When your order is ready
we ship it to your shipping address via FedEx. You will receive two emails from Anjolee. Upon placing
your order, you will receive an email confirmation of your purchase. Plus, once your item has shipped,
you will receive a second email with your FedEx tracking information.


What is your policy on credits and adjustments?

If for any reason you are unsatisfied with your order, you have 30 days from the day you receive your
order, to return an item for a full refund. Additionally, we can make any adjustments you need such as
sizing and length. Simply give us a call and let us know what you need done and we will gladly work
on the adjustment. For more details on our outstanding Return Policy,
click here.


What are my payment options?

Anjolee accepts the following payment methods:

Credit Cards: Anjolee accepts major credit cards – Visa, MasterCard, American Express, and Discover.

PayPal: After adding the product to the shopping cart, you may complete the purchase using your
PayPal account.

Bank Wire: Anjolee accepts bank wire transfers. Get an additional 1.5% off your order using this
payment method.

Cashier's check: Anjolee will process the orders after the check has been cleared in our bank.

Please see the
customer service page for more details on our forms of payments.


My credit card got declined, why does this happen?

During the ordering process, if your credit card was declined there are a variety of reasons that
are simple to fix. Double check the billing details to make sure you entered your name/address/phone
information exactly as it is found on your credit card account. If this is all correct, the bank may need
your authorization prior to the transaction going through. In some cases, you may need to call the
customer service number on the back of your credit card to speak with them directly. If you have
any questions about a credit card being declined, please feel free to call Anjolee at (877) 265-6533.


Do you offer a layaway Option?

Anjolee does not offer any payment plans or layaway options. All orders must be paid in full
at time of purchase.


What is the reason for price variances on Anjolee?

Prices may change at any time on Anjolee and without prior notice. Prices are generally
adjusted based on the fluctuation of diamond and metal market prices.



JEWELRY RELATED & EXPERT ADVICE

Does my jewelry come with a certificate or appraisal?

Anjolee provides a certificate of authenticity for each diamond jewelry order. If you require a third party
certificate, we recommend the two reputable laboratories - GIA and IGI.
Click here to see a sample of
Anjolee's Certificate of Authenticity.


How do I request a third party certificate and/or appraisal?

If you wish to add a third party diamond certificate to your order, simply add one to the product as you
are customizing it. The price for the certificate will show on your order total. Please note that you should
allow an additional 5 business days for the order if you wish to add a third party certificate.


Do I need to insure my jewelry item?

Anyone with jewelry that has high material or sentimental value should insure their jewelry.
An insurance policy is a way of honoring not just your financial value but what they represent.
The sentiment behind your jewelry item is priceless, but the items themselves can be replaced
(if they are insured), in the event that something happens to them.


How do I insure my jewelry item?

There are a few ways to insure your jewelry items. Insurance can be purchased as an extension
(also called a "rider") for your renters' or homeowners' policy. Renters' and homeowners' policies
cover the items in your home, but only up to a certain dollar value: Expensive, special items such
as engagement rings, art, and electronics are guaranteed through scheduled personal property coverage.
Another option is to insure your item through a company that specializes in jewelry insurance such
as Jewelers Mutual, which might offer more coverage than a standard homeowners' policy (replacing
a lost or stolen ring rather than paying a set amount of cash, for example).

For more information please contact Jewelers Mutual at http://www.jewelersmutual.com


What jewelry design/style should I choose?

Anjolee offers hundreds of different jewelry designs so choosing just one can sometimes be hard.
To narrow it down, you can browse our product categories by looking at diamond bracelets, diamond
rings, diamond earrings and necklaces and pendants. Each category has several options within
depending on your preference for classic, vintage, red carpet, or modern jewelry.

Consider who you are buying for and with that person's taste in mind, envision what they would
like to wear. An Anjolee representative is always available to answer product questions or provide
product recommendations. We are excited about our jewelry line and would love the opportunity
to assist with any questions. There are many ways to get in contact with an Anjolee representative
today. Send us an email to
service@anjolee.com, give us a call at toll-free (877) 265-6533 or click
the 'Chat Now' button to be instantly connected with an enthusiastic member of our team.


Is Anjolee jewelry plated with gold?

Anjolee does not plate any of our jewelry items. When you buy from us, you are buying solid
gold jewelry. In addition, we publish the approximate gold or platinum weight for every item
sold on the website. Please review the 'Approx Metal Weight' which is located under the
Selected Item Configuration on the bottom of each product page. Note: you will need to fully
customize the item in order for our system to calculate the approximate metal weight.
The weight listed is in grams.


What is the "Starting from Price" on Anjolee and how do I see an item at that price?

Starting from price is the most affordable configuration of each jewelry product on our website.
The starting from price can be configured when you customize each item in the following way:

Step 1: Metal Type – Select 10k yellow gold.

Step 2: Total Carat Weight - Select the first option on the menu.


Step 3: Diamond Quality - Slide the pointer to the HI-I1 diamond color/clarity combination.

As you make your selections in the customization process, the price will vary.


Which metal type should I choose?

When choosing a metal type, there are a few key points to remember. You can also consider
if the person you are buying it for has a preference for yellow gold, white gold or platinum jewelry.

The most common metal type in the United States is 14k gold, however Anjolee offers 10k, 14k and
18k gold jewelry . There are a few differences between 10k, 14k and 18k gold. The first difference
is the percentage of gold in the jewelry item. 10k is made up of 41.7% pure gold, 14k is 58.3% pure
gold and 18k is 75% pure gold with the remaining percent made up of alloys. The second difference
is the weight variance of the gold between the karats. 18k is approximately 19.2 % heavier than 14k,
platinum is approximately 64.2% heavier than 14k, and 10k is the lightest of the three because it is
mixed with a greater percentage of alloys.

For the approximate weight of a jewelry item, you may review the 'Approx Metal Weight' which
is located under the Selected Item Configuration on the bottom of each product page. Note: you
will need to fully customize the item in order for our system to calculate the approximate metal weight.
The weight listed is in grams. If you have additional questions about the metal type, please visit
the
Jewelry Education Center.


What if I need my item resized or the length modified after purchase?

At Anjolee, we are happy to make adjustments to your order such as sizing or length changes after
your purchase. If you would like to make length adjustments such as adding or removing links and
diamonds, we will gladly do so. In the case you wish to add links, we will apply the necessary charge
to your credit card. If you would like us to remove links we will issue a refund to your credit card.
Please contact us via chat, phone, or email
(service@anjolee.com) and we can arrange the
adjustment for you.


What is the difference between model carat weight and effective carat weight?

On Anjolee's product pages, under the Selected Item Configuration section on the bottom of the
page you will see two sections; Model Carat Weight and Effective Carat Weight. The Model Carat
weight is the standard total diamond weight if the jewelry item is made at the standard length - 7"
for a bracelet and 16" for a necklace. If you change the standard length of the jewelry, the Effective
Carat weight will also change as it reflects the actual weight of the diamonds that are set
in the jewelry item.





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