ABOUT ANJOLEE
Why buy from Anjolee?
What reassurances do I have buying from you?
Are Anjolee Diamonds authentic?
Why are Anjolee’s prices so low?
ANJOLEE POLICIES
Do you offer a return policy?
Will I be charged for Sales Tax on my order?
How long does it take to receive my order?
What is your policy on Credits and Adjustments?
Does Anjolee offer Free Shipping?
What are my payment options?
My credit card got declined, why does this happen?
Do you offer a Layaway Option?
What is the reason for price variances on Anjolee.com?
JEWELRY RELATED & EXPERT ADVICE
Does my jewelry come with a certificate or appraisal?
How do I request a Third Party Certificate and/or Appraisal?
What jewelry design/style should I choose?
Is Anjolee jewelry plated with gold?
What is the "Starting from Price" on Anjolee.com and how do I see an item at that price?
Which metal type should I choose?
What if I need my item resized or the length modified after purchase?
What is the quality of your Cubic Zirconium stones? Do they look like real diamonds?
What is the difference between model carat weight and effective carat weight? ABOUT ANJOLEE
Why buy from Anjolee?
Anjolee has the highest quality standards in the industry when it comes to the jewelry products
we manufacture and the service we provide. Our quality customer service begins before you make
a purchase and extends beyond receiving your order. Anjolees’ professional jewelry consultants
are happy to answer any questions you have as well as make any adjustments to your order
after you receive it. We take pride in building relationships with our customers and want you
to feel confident about your purchase from beginning to end. Additionally, because we are
the manufacturer of all items on the website, we are able to extend great money saving
opportunities to our customers. Not only do you save money buying direct from the manufacturer,
but our excellent quality, value and service are benefits that we extend to every customer!
Anjolee.com is the ONLY website that lets customers make their own price, by custom-building
the product configuration of all jewelry items (metal type, diamond quality, size and length).
Our easy customization process allows our customers to instantly see the price of an item
and modify the price as each step in the customization process is made. This ensures that
all budgets can be accommodated. Another policy that distinguishes us from our competitors
is that we publish our gold weights. When comparison shopping, you may find an item that
looks similar, but you should consider the quality of the construction of your jewelry and the
total weight of the piece. Why invest in something that is flimsy and not sturdy in its construction?
I’ve never purchased jewelry online before, what reassurances do I have buying from you
vs. your competitors and my local jeweler?
Anjolee.com has been the leader in Jewelry Manufacturing for over 33 years, so our attention
to details, craftsmanship and expertise is of the highest quality. A local jeweler will not have
as many options to choose from. Because all of our jewelry items are customizable by metal type,
diamond quality and size or length, we are able to deliver an amazing product- just the way you
need it. Your local jeweler will likely not be able to furnish the same options. Our website features
the ability to zoom in on all products, rotate each piece in high resolution detail and view in white
or yellow gold. These elements make your online shopping experience unlike a traditional, sales
driven retail environment. Please read what some of our customer's have to say about Anjolee
by visiting our Testimonials section here.
Are Anjolee Diamonds authentic?
Anjolee guarantees all of our diamonds are real, natural and untreated. The Anjolee Diamond™
is a quality standard that distinguishes our company in termsof excellence, perfection, expertise,
and assurance. Anjolee provides a rare opportunity to get a great combination of high quality
and affordable pricing on the internet. For more information on the quality standards we abide
by, please click here.
Why are Anjolee’s prices so low?
Anjolee is the manufacturer of all items on the Anjolee.com and we sell directly to consumers.
Since we are the manufacturer, our customers do not pay the extra premium wholesalers and
retailers charge. This means there is no middle-man markup between Anjolee and its customers.
Take advantage of this great opportunity to buy quality jewelry at a fraction of the cost.
We have kept our costs down in an effort to pass this money saving benefit to our customers!
ANJOLEE POLICIES
Do you offer a return policy?
Anjolee offers a 30 day, 100% money back guarantee. You will receive a full refund on all orders
if you are unsatisfied with the order for any reason. The timeframe of 30 days begins with the date
the customer receives the order from Anjolee, not the shipping date. For full instructions on how
to return an item to Anjolee, please click here.
Will I be charged for Sales Tax on my order?
Sales tax is only collected on orders placed/delivered within the state of California.
If your package is shipped to another state, no sales tax will apply to your order.
How long does it take to receive my order?
Your order is processed and placed into production when Anjolee confirms payment placed on
our shopping cart. The production time for all jewelry items on our site averages 3 business days.
When your order is ready we ship it to your shipping address via FedEx Overnight delivery.
You will receive two emails from Anjolee. Upon placing your order, you will receive an email
confirmation of your purchase. Plus, once your item has shipped, you will receive a second
email with your FedEx tracking information.
What is your policy on Credits and Adjustments?
If for any reason you are unsatisfied with your order, you have 30 days from the day you receive
your order, to return an item for a full refund. Additionally, we can make any adjustments you need
such as sizing and length. Simply give us a call and let us know what you need done and we will
gladly work on the adjustment. For more details on our outstanding Return Policy, click here.
Does Anjolee offer Free Shipping?
We ship your order after 3 business days of manufacturing time. We're pleased to offer
FREE FedEx® Overnight shipping for every order within the United States.
All Anjolee orders are sent fully insured Overnight.
For your protection, Anjolee always takes the following actions:
| | • | Insures and registers all items for their full value. | | | • | Ensure safe delivery of your order. | | | • | Requires that all deliveries must be made to a physical business or home address only. Anjolee does not ship to P.O. Box addresses. | | | • | Requires an adult signature for the package. | | | • | Sends the FedEx® tracking information to the email address you provided at the time of your order, once the item has been shipped, so you can track when your package will arrive. |
What are my payment options?
Anjolee accepts the following types of payment: Credit Cards (Visa, American Express, MasterCard
and Discover). A bank wire or cashier's check can also be used as payment for your Anjolee order.
For complete details on the types of payments accepted and how to use them, please see our
Customer Service page by clicking here.
My credit card got declined, why does this happen?
When you are placing an order with a credit card on Anjolee.com, our credit card processor
will verify that all of your information matches what is on file with your credit card issuer.
This is for your protection, as it does not allow a credit card with non-matching information
to be used. If an error in the entry of your credit card billing details occurs, the card will
be declined. Please review your credit card billing information carefully before clicking the
'Place Order' button. Additionally, the credit card issuer may require you to give them prior
authorization before a purchase can go through. If you come across this issue on Anjolee.com,
simply call one of our customer service representatives so they can assist you with determining
the reason for decline.
Do you offer a Layaway Option?
Layaway refers to ordering an item now, and submitting scheduled payments until the item
is paid off. Anjolee.com does not currently offer any layaway options. All orders must be paid
in full at the time of purchase.
What is the reason for price variances on Anjolee.com?
Prices on Anjolee may change anytime and without prior notice. Prices are adjusted based
on the fluctuation in diamond and metal market prices.
JEWELRY RELATED & EXPERT ADVICE
Does my jewelry come with a certificate or appraisal?
Anjolee guarantees all diamonds on our site are authentic and conflict free. Anjolee issues
its own Certificate of Authenticity for each diamond jewelry product. Our certificate details
all the characteristics and properties of the diamond jewelry purchased from us such as
diamond color, clarity, cut, shape, carat weight, diameter, metal type, and value.
You may check our Diamond Guarantee & Certificate page by click here.
If you require a third party certificate or appraisal from a gemological laboratory, we can
arrange that for you. There will be an extra charge for that, since we will have to send
your diamond jewelry to a laboratory for inspection and analysis.
Anjolee works closely with the Gemological Institute of America (GIA) as well as European Gemological
Laboratory (EGL) USA and the International Gemological Institute (IGI). Upon your request, we will send
loose diamonds to be certified with the GIA prior to the setting of your item. Diamond certificates
are usually issued on larger diamonds that are 1 carat and above (each diamond). A certificate is usually
provided is for engagement rings or stud earrings that feature a 1 carat diamond or larger.
Items like a diamond tennis bracelet or a diamond necklace or pair of earrings that are composed
of many smaller diamonds (each diamond less than 1 carat) are examples of when it is not cost
effective to certify so many stones. In such cases the total cost of the certificates (one for each diamond)
can end up being more than the price of item itself. If you order a diamond bracelet, diamond earrings
or necklaces with smaller diamonds (with each diamond less than 1 carat) and would like a third party
appraisal, we recommend using an independent lab such as the EGL or IGI. They can provide a grading
report of the diamonds and a retail value appraisal which can be useful for insurance purposes.
How do I request a Third Party Certificate and/or Appraisal?
Anjolee works closely with the Gemological Institute of America (GIA) as well as European Gemological
Laboratory (EGL) USA and the International Gemological Institute (IGI). Upon your request, we will send
loose diamonds to be certified with the GIA prior to the setting of your item. Diamond certificates
are usually issued on larger diamonds that are 1 carat and above (each diamond). A certificate is usually
provided is for engagement rings or stud earrings that feature a 1 carat diamond or larger.
Items like a diamond tennis bracelet or a diamond necklace or pair of earrings that are composed
of many smaller diamonds (each diamond less than 1 carat) are examples of when it is not cost
effective to certify so many stones. In such cases the total cost of the certificates (one for each diamond)
can end up being more than the price of item itself. If you order a diamond bracelet, diamond earrings
or necklaces with smaller diamonds (with each diamond less than 1 carat) and would like a third party
appraisal, we recommend using an independent lab such as the EGL or IGI. They can provide a grading
report of the diamonds and a retail value appraisal which can be useful for insurance purposes.
What jewelry design/style should I choose?
Anjolee offers hundreds of different jewelry designs so choosing just one can sometimes be hard.
To narrow it down, you can browse our categories by looking at Classic jewelry, vintage inspired
jewelry or modern jewelry. Consider who you are buying for and with that person's taste in mind,
envision what they would like to wear. An Anjolee representative is always available to answer
product questions or provide product recommendations. We are excited about our jewelry line
and would love the opportunity to assist with any questions. There are many ways to get
in contact with an Anjolee representative today. Send us an email to service@anjolee.com,
give us a call at toll-free (877) 265-6533 or click the 'Chat Now' button to be instantly connected
with an enthusiastic member of our team.
Is Anjolee jewelry plated with gold?
Anjolee does not plate any of our jewelry items. When you buy from us, you are buying solid
gold jewelry. In addition, we publish the approximate gold or platinum weight for every item
sold on the website. Please review the ‘Approx Metal Weight’ which is located under the
Selected Item Configuration on the bottom of each product page. Note: you will need
to fully customize the item in order for our system to calculate the approximate metal weight.
The weight listed is in grams.
What is the "Starting from Price" on Anjolee.com and how do I see an item at that price?
Starting From price is the most affordable configuration of each jewelry product on our website.
The Starting From price can be configured when you customize each item in the following way:
Step 1 Metal Type – Select 10k yellow gold. Step 2 Total Carat Weight - Select the first option on the menu. Step 3 Diamond Quality - Slide the pointer to the HI-I1 diamond color/clarity combination. As you make your selections in the customization process, the price will vary.
Which metal type should I choose?
When choosing a metal type, there are a few key points to remember. Try and find out if the person
you are buying it for have a preference for yellow gold, white gold or platinum jewelry. It is also important
to consider the diamond quality you are selecting. You should match a better diamond quality with a better
metal type. 24k gold consists of 100% pure gold but it is uncommon to product jewelry in 24 karats
in the U.S. The common metal type in the United States is 14k gold. There are a few differences between
10k, 14k and 18k gold. The first difference is the percentage of gold in the jewelry item. 10k is made up
of 41.7% pure gold, 14k is 58.3% pure gold and 18k is 75% pure gold with the remaining percent made
up of alloys. The second difference is the weight variance of the gold between the karats. 18k is approximately
19.2 % heavier than 14k, platinum is approximately 64.2% heavier than 14k, and 10k is the lightest
of the three because it is mixed with a greater percentage of alloys. For the approximate weight of a jewelry
item, you may review the ‘Approx Metal Weight’ which is located under the Selected Item Configuration
on the bottom of each product page. Note: you will need to fully customize the item in order for our system
to calculate the approximate metal weight. The weight listed is in grams.
If you have additional questions about the metal type, feel free to contact one of the
Anjolee representatives, who will gladly assist you with any questions about the metal.
What if I need my item resized or the length modified after purchase?
At Anjolee, we are happy to make adjustments to your order such as sizing or length changes after
your purchase. If you would like to make length adjustments such as adding or removing links and
diamonds, we will gladly do so. In the case you wish to add links, we will apply the necessary charge
to your credit card. If you would like us to remove links we will issue a refund to your credit card.
Please contact us via chat, phone, or email (service@anjolee.com) and we can arrange the
adjustment for you.
What is the quality of your Cubic Zirconium stones? Do they look like real diamonds?
The quality of the cubic zirconium stones offered on Anjolee.com is outstanding. They do appear
very similar to diamonds, except each stone will usually look the same. Diamonds on the other hand
are unique stones, so you can get a small variance between the diamonds. Anjolee’s cubic zirconium
stones are a great affordable substitute for diamonds for customers that don’t wish to spend
as much on diamonds.
What is the difference between model carat weight and effective carat weight?
On Anjolee product page, under the Selected Item Configuration section on the bottom of the page,
you may find two categories; Model Carat Weight and Effective Carat Weight. The Model Carat weight
is the standard total diamond weight if the jewelry item is at original length - 7" for a bracelet and
16" for a necklace. If you change the standard length of the jewelry either up or down the Effective Carat
weight is the actual weight of diamonds that we set in the jewelry item.
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